Technology Solutions for Retail & E-commerce

Omni-Channel Commerce and Unified Customer Experience

The distinction between in-store and digital commerce has effectively dissolved for Canadian consumers, who expect a consistent experience whether they are browsing on a mobile device, purchasing online, or shopping in a physical location. Zaha Technologies helps retailers architect and deploy unified commerce platforms that bring together point-of-sale, e-commerce, mobile commerce, marketplace, and social commerce channels on a single technology foundation. Our approach leverages headless commerce architectures and composable commerce principles that give retailers the flexibility to deliver tailored storefront experiences across channels while maintaining a unified back-end for order management, inventory, pricing, and promotions. We integrate with Canadian payment processors, shipping carriers, and tax calculation services to ensure that every transaction is processed accurately and in compliance with PCI DSS and provincial consumer protection legislation.

Supply Chain Analytics and Demand Forecasting

Efficient supply chain operations are the foundation of retail profitability, and the complexity of managing inventory across physical stores, distribution centres, and fulfillment nodes demands sophisticated analytics capabilities. Zaha Technologies builds supply chain intelligence platforms that integrate data from enterprise resource planning systems, warehouse management systems, point-of-sale terminals, and external signals such as weather, economic indicators, and competitive pricing to generate accurate demand forecasts at the SKU and location level. Our machine learning models help retailers optimize inventory allocation, reduce carrying costs, minimize stockouts, and improve markdown effectiveness. For grocery and perishable goods retailers, we deploy freshness-aware inventory models that balance availability with waste reduction, supporting both profitability objectives and emerging ESG commitments around food waste.

Personalization, Loyalty, and Customer Data Platforms

Delivering personalized customer experiences at scale requires a unified view of customer behaviour across every touchpoint, from browsing and purchase history to loyalty program interactions and customer service engagements. Zaha Technologies designs and implements customer data platforms that aggregate first-party data from all channels into a single, privacy-compliant customer profile. These platforms power real-time personalization engines that deliver individualized product recommendations, dynamic pricing, targeted promotions, and personalized content across web, mobile, email, and in-store digital touchpoints. Our solutions are built with PIPEDA compliance at their core, incorporating transparent consent management, data minimization principles, and the right-to-deletion capabilities that Canadian privacy regulations require. We also ensure that all electronic marketing communications comply with CASL, including proper consent tracking, unsubscribe mechanisms, and sender identification.