Unified Communications Solutions
Unify voice, video, messaging, and contact centre capabilities on a single platform. Our communications practice designs and deploys enterprise-grade UC solutions that improve collaboration, reduce telecom costs, and meet Canadian regulatory requirements.
The way Canadian organizations communicate has fundamentally changed. Hybrid work models, distributed teams, and rising customer expectations demand communications infrastructure that is flexible, reliable, and fully integrated. Zaha Technologies' Unified Communications practice helps enterprises consolidate fragmented voice, video, messaging, and contact centre systems into cohesive platforms that improve productivity, reduce costs, and deliver consistent experiences for employees and customers alike.
Our UC consultants bring deep expertise across the major enterprise communications platforms, including Microsoft Teams, Cisco Webex, Zoom, Genesys, and Avaya. We evaluate your current environment, model traffic patterns and bandwidth requirements, and design target-state architectures that account for redundancy, quality of service, and regulatory compliance. Whether you are migrating from a legacy PBX to cloud-native voice, deploying a new omni-channel contact centre, or optimizing an existing Teams environment for enterprise scale, Zaha delivers end-to-end project management from design through deployment and adoption.
Successful UC transformation extends well beyond technology deployment. Our engagement methodology includes structured change management and user adoption programs that drive real behavioral change across the organization. We provide role-based training, executive champion programs, and ongoing adoption analytics that ensure your communications investment delivers its full return. Post-deployment, our managed services team can provide 24/7 monitoring, incident management, and continuous optimization of your UC environment.
Key Capabilities
Enterprise VoIP Systems
Design and deploy enterprise-grade voice over IP solutions with high availability, call quality management, and seamless integration with existing PBX and telephony infrastructure.
Microsoft Teams Integration
Implement Microsoft Teams as a complete communications platform with Teams Phone, Direct Routing, compliance recording, and governance policies for enterprise-scale adoption.
Contact Centre Solutions
Deploy cloud-based and hybrid contact centre platforms with intelligent call routing, workforce management, quality monitoring, and omni-channel agent desktops.
SIP Trunking & PSTN Connectivity
Provision and manage SIP trunk services with carrier-grade redundancy, number porting, E911 compliance, and cost-optimized routing across Canadian and international destinations.
Collaboration Platform Deployment
Roll out enterprise collaboration tools including video conferencing, persistent chat, file sharing, and digital whiteboarding with adoption programs that drive measurable user engagement.
UC Infrastructure Assessment
Evaluate existing voice, video, and messaging systems to identify consolidation opportunities, bandwidth requirements, and a migration path to modern unified communications platforms.
The Canadian Context
Canadian unified communications deployments must comply with CRTC regulations governing telecommunications services, including E911 obligations, accessibility requirements under the Accessible Canada Act, and Canadian number portability rules. Zaha Technologies maintains direct relationships with major Canadian carriers and has extensive experience navigating CRTC Local Number Portability processes, toll-free number management, and compliance with the CRTC's accessibility standards for telecommunications. Our solutions are architected to route voice traffic through Canadian Points of Presence, ensuring call quality and regulatory compliance for organizations with domestic and international communication requirements.
Featured Case Study
Unified Collaboration Deployment for a Major Canadian Enterprise
Challenge
A Canadian professional services firm with 4,500 employees across 22 offices was operating three separate communication systems: a legacy Avaya PBX for voice, Cisco Webex for video conferencing, and Slack for messaging. The fragmented environment created collaboration friction, inflated telecom costs to $2.8M annually, and made compliance recording across platforms nearly impossible.
Result
Zaha migrated the entire organization to Microsoft Teams with Teams Phone and Direct Routing, consolidating voice, video, and messaging onto a single platform. The project included number porting for 3,200 DIDs, integration with the firm's Genesys contact centre, and a structured adoption program with role-based training. Annual telecom costs decreased by 41%, compliance recording was unified under a single policy engine, and employee collaboration satisfaction scores increased by 34% in post-deployment surveys.
Technology Stack
Ready to elevate your unified communications solutions strategy?
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