Managed IT Services
Focus on your core business while Zaha manages your IT infrastructure. Our Canadian-based operations teams deliver 24/7 monitoring, proactive maintenance, and rapid incident response backed by guaranteed service levels and transparent reporting.
Reliable IT infrastructure is the foundation of every modern Canadian enterprise. Zaha Technologies' Managed IT Services practice takes full operational responsibility for your technology environment, delivering proactive monitoring, rapid incident response, and continuous optimization from our Canadian Network Operations Centre. We serve as a seamless extension of your IT team, providing the depth of expertise and round-the-clock coverage that most organizations cannot sustain internally.
Our managed services are structured around transparent, tiered service-level agreements designed to match the needs and budgets of organizations at every scale. Bronze-tier clients receive business-hours monitoring with next-business-day response. Silver-tier clients gain 24/7 monitoring with four-hour critical response times. Gold-tier clients receive priority escalation, dedicated account management, and two-hour critical response. Platinum-tier clients benefit from a named service delivery manager, 30-minute critical response, and quarterly strategic technology reviews with our senior architects.
Every managed services engagement begins with a comprehensive infrastructure assessment that documents your current environment, identifies risk areas, and establishes performance baselines. From there, we onboard your systems into our monitoring and management platform, implement standardized operational procedures, and provide monthly service reports with uptime metrics, incident summaries, and proactive improvement recommendations. Our goal is not merely to keep the lights on, but to continuously improve the reliability, security, and cost-efficiency of your technology operations.
Key Capabilities
24/7 Network Monitoring & Management
Continuous monitoring of network infrastructure, firewalls, switches, and access points with automated alerting and rapid incident response from our Canadian Network Operations Centre.
IT Helpdesk & End-User Support
Bilingual Tier 1 through Tier 3 helpdesk services with guaranteed response times, remote troubleshooting, and on-site dispatch capabilities across all Canadian provinces.
Server & Infrastructure Management
Proactive management of physical, virtual, and cloud-hosted server environments including capacity planning, performance tuning, and lifecycle replacement scheduling.
Patch Management & Security Updates
Automated, policy-driven patch deployment across operating systems and third-party applications with testing validation, rollback procedures, and compliance reporting.
Backup & Disaster Recovery
Design and operate backup architectures with encrypted off-site replication to Canadian data centres, automated recovery testing, and documented business continuity runbooks.
Vendor Management
Act as a single point of accountability for multi-vendor environments, managing escalations, contract renewals, and service-level enforcement across your technology supplier ecosystem.
The Canadian Context
Canadian organizations operating in federally regulated industries require IT service providers that meet strict data residency, security clearance, and compliance standards. Zaha Technologies operates from Tier III+ data centres located in Toronto and Montreal, ensuring that all managed services data, backups, and monitoring telemetry remain within Canadian borders. Our operations teams hold Government of Canada Reliability Status clearances, and our managed services framework aligns with the Treasury Board of Canada's cloud-smart direction, ITSG-33 security controls, and the Canadian Centre for Cyber Security's baseline security requirements.
Featured Case Study
Cloud-Smart Compliance for a Federal Government Agency
Challenge
A federal government agency with 2,800 employees across 12 regional offices was managing IT infrastructure through a patchwork of internal teams and four separate vendors. There was no unified monitoring, SLAs were inconsistently enforced, and the agency had failed two consecutive TBS IT security audits.
Result
Zaha consolidated all managed services under a single contract with a dedicated service delivery manager, deployed unified monitoring via SolarWinds across all sites, and implemented ITSG-33 compliant patch management and backup procedures. The agency passed its next TBS audit with zero critical findings, mean time to resolution decreased from 18 hours to 2.4 hours, and annual IT operations costs were reduced by 22% through vendor consolidation and automation.
Technology Stack
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