Technology Solutions for Telecommunications

Network Modernization and 5G Readiness

As Canadian carriers invest in 5G infrastructure and next-generation network architectures, the underlying IT systems that manage network operations must evolve in parallel. Zaha Technologies helps telecommunications providers modernize their network management platforms, transition from legacy element management systems to cloud-native network orchestration, and build the automation capabilities required for software-defined networking and network function virtualization. Our solutions support the transition from monolithic OSS architectures to microservices-based platforms that can scale with 5G's demands for network slicing, edge computing, and ultra-low-latency service delivery. We work within the CRTC's regulatory framework to ensure that network modernization initiatives maintain the service quality, accessibility, and net neutrality requirements that govern Canadian telecommunications.

Customer Experience and BSS Transformation

In an industry where customer acquisition costs continue to rise, retaining existing subscribers through superior service experiences is a strategic imperative. Zaha Technologies delivers BSS transformation programs that unify billing, CRM, order management, and customer engagement platforms into cohesive systems that provide agents and customers with consistent, real-time information across every channel. Our platforms incorporate AI-driven analytics for churn prediction, next-best-action recommendations, personalized offer management, and automated customer journey orchestration. We design self-service portals and mobile applications that reduce call centre volume while improving customer satisfaction, and we ensure that all customer communications comply with CASL requirements for consent management and electronic messaging.

OSS/BSS Integration and Operational Analytics

The convergence of network operations and business operations data represents a significant opportunity for telecommunications providers to drive efficiency and improve decision-making. Zaha Technologies builds integrated OSS/BSS analytics platforms that correlate network performance data, customer usage patterns, billing information, and field operations metrics to provide a unified operational intelligence layer. These platforms enable use cases such as proactive network capacity planning, revenue assurance, service quality correlation with customer satisfaction, and field workforce optimization. Our data engineering teams design scalable data pipelines that handle the volume and velocity of telecommunications data, with real-time streaming analytics capabilities for time-sensitive operational decisions and near-real-time dashboards for executive visibility into network and business performance.